Delivery and Returns Policy

This Delivery and Returns Policy has been prepared by Core Sağlık Hizmetleri Ve Kozmetik Ürünleri İmalat San. A.Ş. (“Company”) in order to inform customers about delivery, return, withdrawal, and refund processes applicable to purchases made through the Company’s e-commerce platforms.

This Policy forms an integral part of the distance sales relationship established between the Company and the customer.

Delivery and Shipping

Products ordered through the Company’s website are delivered to the delivery address specified by the customer during the order process. Customers are responsible for ensuring that delivery information is accurate and complete.

Orders are generally dispatched within the timeframe indicated on the product or order confirmation page, subject to stock availability and operational conditions. Delivery times may vary depending on the destination country, logistics provider, customs procedures, and local regulations, particularly for international shipments within the European Union.

Shipping fees, estimated delivery times, and applicable delivery restrictions are displayed during the checkout process. The Company may work with third-party logistics and cargo providers to perform delivery services.

The Company shall not be held liable for delivery delays or failures caused by force majeure events, customs inspections, incorrect address information provided by the customer, or circumstances beyond the Company’s reasonable control.

International Deliveries

For deliveries made outside Türkiye, including European Union countries, additional costs such as customs duties, import taxes, VAT, or other charges imposed by local authorities may apply. Unless expressly stated otherwise, such costs are the responsibility of the customer.

Customers are responsible for complying with local laws and regulations applicable to the import and use of purchased products.

Inspection Upon Delivery

Customers are advised to inspect the package and products upon delivery. If the package appears damaged, incomplete, or opened, the customer should request a damage report from the courier and notify the Company without delay.

Failure to report visible damage at the time of delivery may affect the customer’s ability to assert claims related to shipping damage.

Right of Withdrawal

Customers who qualify as consumers under applicable consumer protection legislation have the right to withdraw from the distance sales contract without giving any reason and without incurring any penalty within fourteen (14) days from the date on which the product is delivered.

To exercise the right of withdrawal, the customer must notify the Company of their decision to withdraw within the specified period through the communication channels provided on the website.

Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to certain products in accordance with applicable legislation. These may include, but are not limited to, products that are sealed and not suitable for return due to health or hygiene reasons once the seal has been opened, products prepared in accordance with the customer’s personal specifications, or products that are not eligible for return due to their nature.

Detailed information regarding such exceptions is provided on the relevant product pages or during the checkout process.

Return Conditions

Returned products must be unused, undamaged, complete, and, where applicable, returned in their original packaging along with all accessories, manuals, and invoices.

Products that do not meet these conditions may not be eligible for a refund or may be subject to deductions in accordance with applicable legislation.

Return Procedure

Customers wishing to return a product must follow the return procedure specified on the Company’s website. This may include obtaining a return authorization, selecting a return method, and sending the product to the designated return address within the specified timeframe.

Unless otherwise stated, return shipping costs may be borne by the customer.

Refunds

Upon receipt and inspection of the returned product, the Company shall process the refund within the legally prescribed period, provided that the return conditions are met.

Refunds are made using the original payment method unless otherwise agreed. The Company shall not be held responsible for delays caused by banks, payment service providers, or other third parties.

Defective or Incorrect Products

In cases where products are delivered defective, damaged, or incorrect, customers are requested to contact the Company promptly. The Company will evaluate such claims and, where applicable, offer repair, replacement, or refund options in accordance with applicable consumer protection legislation.

Amendments to the Policy

The Company reserves the right to amend this Delivery and Returns Policy at any time. Updated versions shall become effective upon publication on the website.