Distance Sales Contract

This Distance Sales Contract (“Contract”) is concluded electronically between Core Sağlık Hizmetleri Ve Kozmetik Ürünleri İmalat San. A.Ş., having its registered address at Gayrettepe Mah. Ayaz Maderesi Cad. Aliye Meriç Konak İş Merkezi No:3 34105 Beşiktaş / Istanbul, Türkiye (“Seller” or “Company”), and the customer (“Buyer”) who places an order through the Seller’s e-commerce platforms, in accordance with applicable consumer protection and electronic commerce legislation.

By placing an order through the Seller’s website, the Buyer confirms that they have read, understood, and accepted the terms and conditions of this Contract.

Subject of the Contract

The subject of this Contract is the determination of the rights and obligations of the parties regarding the sale and delivery of products ordered electronically by the Buyer from the Seller’s website, in accordance with the provisions of applicable distance sales legislation.

Product Information

The essential characteristics of the products, including type, quantity, brand, price, payment method, and delivery details, are specified on the relevant product pages and order summary displayed to the Buyer prior to order confirmation.

Prices indicated on the website may include or exclude taxes depending on the delivery destination. Additional costs such as shipping fees, customs duties, import taxes, or VAT applicable in the destination country may be borne by the Buyer unless expressly stated otherwise.

Order and Contract Formation

By completing the order process and confirming payment, the Buyer submits an offer to purchase the selected products. The Contract enters into force upon confirmation of the order by the Seller and dispatch of the products.

The Seller reserves the right to refuse or cancel orders in cases such as payment authorization failure, pricing errors, stock unavailability, suspected fraud, or breach of this Contract.

Payment

Payment may be made using the payment methods offered on the website. Payments are processed through secure payment systems operated by authorized payment service providers. The Seller does not store complete payment card details.

Delivery

Products are delivered to the delivery address specified by the Buyer during the order process. Estimated delivery times are provided for informational purposes only and may vary depending on logistics conditions, destination country, and customs procedures.

The Seller shall not be held liable for delays caused by force majeure events, customs inspections, incorrect address information provided by the Buyer, or third-party logistics providers.

Right of Withdrawal

The Buyer has the right to withdraw from this Contract without giving any reason and without incurring any penalty within fourteen (14) days from the date on which the product is delivered, provided that the Buyer qualifies as a consumer under applicable legislation.

To exercise the right of withdrawal, the Buyer must notify the Seller within the withdrawal period through the communication channels specified on the website.

Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to products that are sealed and not suitable for return due to health or hygiene reasons once the seal has been opened, products prepared in accordance with the Buyer’s personal specifications, or other products excluded by applicable legislation.

Return and Refund

Returned products must be unused, undamaged, complete, and returned in accordance with the conditions set forth in the Delivery and Returns Policy. Refunds are processed using the original payment method within the legally prescribed period after receipt and inspection of the returned products.

Buyer Obligations

The Buyer is responsible for providing accurate and complete information during the order process and for complying with applicable laws and regulations in the destination country, including customs and import requirements.

Seller Obligations

The Seller undertakes to deliver the products in accordance with the order details and to comply with applicable consumer protection and electronic commerce legislation.

Force Majeure

Neither party shall be held liable for failure or delay in performing obligations under this Contract due to force majeure events beyond their reasonable control.

Governing Law and Jurisdiction

This Contract shall be governed by and construed in accordance with the laws of the Republic of Türkiye. Any disputes arising out of or in connection with this Contract shall be subject to the jurisdiction of the competent courts and enforcement offices in Istanbul.

Entry into Force

This Contract enters into force electronically upon confirmation of the order by the Buyer.